Contact Support.

RumbleForms gives you a visual form builder and the secure backend that receives website form submissions. You can build a hosted form or connect your own HTML form, then send each form’s enquiries to its chosen email address.

Yes. The Free plan includes up to 100 successful submissions per calendar month, unlimited separately configured forms, free colour presets, three included textures, a private submission inbox and the option to connect your own HTML form.

No. The visual builder lets you select fields, arrange them, customise the appearance and copy the finished embed code. If you already have a coded form, you can use the free “Connect your own form” option instead.

Log in, choose “View My Contact Forms”, select “Create a New Contact Form”, then enter its name, website and receiving email. Open that form’s dashboard and select the highlighted Form Builder button to design it.

Yes. Connecting your own HTML form remains available on Free. RumbleForms provides the backend connection code while you keep your existing layout and styling.

Yes. One account can contain multiple independent forms. Each form is managed separately with its own website settings, receiving email, access key, builder design and submission dashboard.

Yes. For example, one form can deliver to info@bakery.com while another delivers to info@plumbing.com, even though both forms are managed through the same RumbleForms login.

An access key securely identifies one saved form when a website sends a submission. Treat it like a connection credential: copy it into the supplied code and avoid publishing it anywhere except where the RumbleForms integration requires it.

Trusted domains help RumbleForms reject browser-based submissions sent from websites you did not approve. Each form supports one primary website and up to three additional trusted websites.

Yes. Open “View My Contact Forms”, select the website, then choose “Open Form Builder”. Your saved design and connection details remain attached to that form.

Click an item to add it automatically, or drag it from the catalogue into the live preview. Selected catalogue items are clearly marked so you can see what is already in the form.

Yes. Drag selected fields up or down inside the preview. Up and down controls are also available as a keyboard-friendly and mobile-friendly alternative.

Yes. Select a field and change its width to Half. Two consecutive half-width fields sit next to each other on desktop and automatically stack cleanly on smaller screens.

Starter, Premium and Professional customers can edit labels, placeholder text, help text, required status, length rules and custom validation wording. Click a field in the preview to open its editing controls.

Yes. Free includes ready-made colour presets, so a free form is not locked to one appearance. Starter and higher plans unlock the precise colour wheel and more advanced visual controls.

Yes. Three textures are included on Free. Starter and higher plans unlock the larger texture collection and expanded visual customisation.

The clickable RumbleForms footer is included on Free and Starter forms. It helps support the free service and links visitors to the RumbleForms homepage.

It is a once-off purchase for one specific saved form. After PayFast verifies the payment, the watermark is permanently removed from that form without changing its design, domains or access key.

Premium and Professional include watermark-free forms automatically. Those customers do not need to purchase the separate R199 removal for each form.

Select “Publish form”. RumbleForms saves the latest design and opens the publishing window. Generate the key if it is a new connection, then select “Copy code” to place the complete embed code on your computer’s clipboard.

Each accepted submission is emailed to the receiving address assigned to that specific form. A private dashboard copy is also available for the plan’s retention period as a convenience and recovery aid.

Yes, when the form includes a usable visitor email address. The business receives the enquiry and the visitor receives an acknowledgement confirming that the form was received and that the business will be in touch.

Yes. Open a specific form’s mini-dashboard and select “Submissions” to view its private mail-style inbox, open individual messages and manage the stored dashboard copies.

Current retention is 15 days on Free, 30 days on Starter, 60 days on Premium and up to 365 days on Professional. The separately delivered copy in your external email account is unaffected by dashboard expiry.

Submission bodies and sender identifiers are not displayed in ordinary Rumble Websites staff or administrator tools. The private inbox endpoints require the authenticated owner of the form; operational tools use limited information such as counts and delivery status.

Yes. Open the submission and use Reply. The response is queued through RumbleForms with the business context and RumbleForms footer so the recipient understands who the message is from.

Yes. You can export an individual submission as a PDF and download stored submissions in bulk using the available export controls. Large synchronous bulk exports may be divided into manageable batches.

Yes. You can permanently delete one submission, selected submissions or all stored submissions for a form. This does not remove copies already delivered to an external email provider.

The form stops accepting further successful submissions until the monthly allowance resets or additional capacity is available. Your dashboard shows usage and the next reset so you can act before the limit is reached.

Yes. The account’s monthly allowance covers accepted submissions across its forms. Each form still keeps its own receiving address, connection, statistics and private inbox.

Free includes 100, Starter includes 1,000, Premium includes 30,000 and Professional has no monthly form-submission limit, subject to reasonable anti-abuse and platform-protection measures.

Paid subscriptions offer the billing periods shown in the RumbleForms pricing and checkout screens. Always review the exact amount, period and renewal terms before continuing to PayFast.

Log in to the dashboard and open the in-dashboard store or subscription controls. That area shows your current plan, usage, available upgrades and relevant billing actions.

RumbleForms uses PayFast for self-service payments. Card or banking credentials are entered on PayFast’s systems; RumbleForms receives the transaction references and verified status needed to activate the correct purchase.

Return to RumbleForms and confirm that your form or account is still saved, then submit the support form above with the exact error, approximate time and account email. Do not include card details or banking passwords.

Your browser can return before PayFast’s separate verified notification reaches RumbleForms. Do not pay again. Use the status check shown on the page, wait briefly, and contact support with the payment reference if it remains pending.

No. It is a once-off payment that permanently removes the RumbleForms watermark from one specific saved form after verified payment.

No. The purchase belongs to the exact form selected at checkout and cannot be moved to another form. Deleting that form also deletes the form to which the entitlement is attached.

Cancellation affects future renewal according to the checkout terms and your current billing state. Your existing account is not silently replaced. Check the dashboard for the effective plan state or contact support before making a time-sensitive change.

Use the support form above and select the billing-related option. Include the account email, PayFast reference, payment date and amount. Refund eligibility follows the Terms of Service and applicable consumer law.

Confirm the address is correct, then check Spam, Junk, Promotions and mail filters. Request one fresh login link and use the newest email because secure links expire and may be replaced by a later request.

Check that the form is Active, the correct access key or embed code is installed, the website is trusted, and the account still has submission capacity. Also inspect any exact message displayed by the form before contacting support.

The submitting website must match one of the domains saved for that form. Open the form’s Settings, correct the primary or additional domain, save it, then refresh and copy the latest code if necessary.

Open “View My Contact Forms”, select the relevant form, open Settings, update the assigned receiving email and save. This changes that form only; your other forms keep their own addresses.

Yes, but only use the change-key control when necessary. Regenerating a key immediately stops old website code from working, so you must replace the connection code wherever that form is installed.

RumbleForms uses server-side validation, trusted-domain checks, honeypot fields, rate limiting and other abuse controls. A honeypot is an invisible field that normal visitors leave empty but many automated bots fill in.

Yes. HTTPS protects data while it travels between the visitor, the website and RumbleForms. Never ask visitors to submit passwords, payment-card credentials, one-time PINs or other high-risk secrets through an ordinary contact form.

No. Open the existing form’s dashboard, choose the Form Builder or website-code action, then open Publish and copy the code again. You do not need to delete the form or change its access key.

The form may be paused, archived, over its monthly allowance, missing required branding or using an invalid connection. Open its dashboard to review status and usage before changing the access key.

Include your RumbleForms account email, affected website, form name, approximate time, browser or device, the action you attempted and the exact visible error. Screenshots help, but remove personal submission content and all payment credentials first.

LandoBot is the cat-inspired RumbleForms AI design assistant. It works beside the builder to help generate a starting design, add or improve fields, arrange layouts, adjust visual styling, check configuration and prepare customer reply drafts.

Yes. In the builder, LandoBot is locked to the exact saved form open in front of you. It reads that form’s latest fields, order, widths and visual settings, then proposes changes to that same form rather than creating something elsewhere.

Yes. When creating a new contact form, choose the AI option and complete the short guided brief. LandoBot then designs the newly created form already open in the builder. You can continue editing every generated field manually afterwards.

No. AI tasks show a plain-language action list and exact credit cost first. Nothing is applied until you select Approve. After approval, the saved form and live preview update together and the affected fields are highlighted.

LandoBot asks one focused question instead of guessing or displaying a technical failure. Clarification questions and ordinary conversation use no account AI credits. Naming the visible field—or selecting it through the right-click menu—helps LandoBot act precisely.

Right-click a field in the live preview to open branded quick actions. You can edit, duplicate, move or delete the field, or choose “Ask LandoBot to improve” so the assistant receives that exact field as its selected context.

Yes. The Send button becomes Stop while a response is being prepared, and a running pink cat shows that LandoBot is working. Stopping leaves the form unchanged and does not charge an account AI credit for approving a task.

Free includes 30 account-wide AI credits monthly, Starter 200, Premium 1,000 and Professional 5,000. The exact cost depends on the task and is shown before approval. Starter and higher can buy top-ups from R5 for three credits; purchased credits expire after 12 months and the rolling purchased-credit cap is 10,000.

Yes. For common subscription, PayFast, login, delivery, credit and branding questions, LandoBot first provides short guidance without using AI credits. If you still need help, choose Contact support in the chat, enter your name, an email address or phone number, and the problem. The message is securely queued to RumbleForms support without leaving the dashboard and is not sent to MiniMax as part of that handoff.

For ordinary builder help, RumbleForms sends the message and relevant current-form structure and styling to MiniMax. A customer submission is never included automatically; it is shared only when you select that submission, confirm the disclosure and request a reply draft. Never enter passwords, card details or unnecessary sensitive information.